bdox Privacy Policy

1 Introduction and Purpose

bdox is an online casino and betting platform operating for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how bdox collects your personal information, the purposes for which it is used, with whom it may be shared, and the steps taken to keep your information secure.

By using our platform, you are giving your consent to the collection and processing of information as described in this privacy policy. If you do not agree with any term of this policy, please refrain from using our services and contact us.

2 What Information We Collect

During the process of registering and receiving services on bdox, we may collect the following types of information:

2.1 Information Provided Directly by You

• Your full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• National ID card, passport, or driving licence details (for identity verification)
• Payment-related information (bKash, Nagad, or Rocket number; bank account details)
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and page visit history
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmation information from payment processors
• Information from anti-fraud and money laundering prevention services

3 Purpose of Using Your Information

bdox uses your personal information only for the following legitimate purposes:

• Account Management: Completing the registration process, verifying logins, and ensuring account security.
• Identity Verification (KYC): Confirming user identity in accordance with international standards and preventing access by minors.
• Processing Financial Transactions: Securely completing deposit and withdrawal requests.
• Providing Customer Support: Resolving your enquiries and complaints promptly.
• Fraud Prevention: Detecting suspicious activity and maintaining the security of the platform.
• Service Improvement: Analysing user experience to further improve the platform.
• Managing Bonuses and Promotions: Verifying your eligibility and sending relevant offers.
• Meeting Legal Obligations: Fulfilling anti-money laundering and other legal requirements.

4 Sharing and Disclosure of Information

bdox never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical support, and customer service. These partners may use your information only for the purpose of providing specific services, and they operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to fulfil a court order, a lawful request from a government authority, or a legal obligation. Any such disclosure is always kept to the minimum necessary.

4.3 Fraud Prevention

Information may be shared with relevant authorities or anti-fraud organisations as needed to protect the security of the platform, prevent money laundering, and stop unlawful activity.

5 Data Security Measures

bdox follows the highest industry standards to protect your personal information. Our security infrastructure includes:

• SSL Encryption: All information transmitted on our website is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive stored information, particularly passwords and payment details, is kept using strong encryption technology.
• Access Control: Only authorised staff may access user information, and only within the necessary limits.
• Regular Security Audits: Regular security testing is carried out on our systems.
• Firewall and Intrusion Detection: Active defences against unauthorised access are in place.
• Two-Step Verification: An additional verification process is applied to high-value transactions.

Please note, however, that complete security cannot be guaranteed for information transmitted or stored over the internet. We take every reasonable measure to ensure protection, but it is also your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

6 Cookies and Tracking Technologies

The bdox website uses cookies and similar technologies. Cookies are small text files stored on your device that help our site operate more effectively.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring basic functionality.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics on site usage to help improve the service.

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the site.

7 Data Retention Period

bdox retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. The retention period for different types of information is determined as follows:

• Account Information: Retained for a minimum of five years after account closure (due to legal and regulatory requirements).
• Transaction History: Retained for the period specified by financial regulatory requirements.
• Customer Service Records: Retained for two years from the date of contact.
• Analytics Data: Retained in anonymised form for long-term service improvement.

Once the specified period has ended, data is securely deleted or anonymised.

8 Your Rights

As a registered user of our platform, you hold the following rights:

• Right to Access Information: You may request to know what information we hold about you.
• Right to Correction: If there is any error in your information, you may apply to have it corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal retention obligations apply.
• Right to Object to Processing: You may object to the processing of your information on specific grounds.
• Data Portability: You may request your information in a structured, commonly used format.
• Withdrawal of Marketing Communications: You may stop receiving promotional emails or messages at any time.

To exercise these rights, please contact us through the contact details provided below. We will respond to your request within 30 working days.

9 Protection of Children and Minors

bdox services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. We verify age at the time of registration, and if any account holder is found to be genuinely underage, their account will be closed immediately and any collected information will be securely deleted.

If you become aware that a minor has registered on our platform, please notify us immediately.

10 Third-Party Links and Services

Our platform is integrated with third-party payment services such as bKash, Nagad, Rocket, and others. These services have their own privacy policies and we are not responsible for their collection or use of information. It is recommended that you read the privacy policy of any third-party service before using it.

bdox also works with game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others). During gaming sessions these providers may process certain technical data, but always under our security guidelines.

11 Changes to This Policy

bdox may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page.

If you continue using our services after a policy change, you will be considered to have agreed to the new policy. It is therefore recommended that you check this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding the privacy policy, please contact our dedicated support team. We are always here for you.